RETURNS AND REFUNDS

 

Return Policy: Returns and exchanges can be made and accepted if the order is damaged in transit or received a different product. In this case the client has to Courier us back the product with original packaging and bill from their side. As we dont have pick up facilities available.

Keep all items (INCLUDING the invoice) in a package. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

We are not liable for any returns that we were not notified about within 3 business days of receiving the product.

 

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

 

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our respective courier agent.
  • Package refused by recipient.
  • Sizing issues. Thus please review our size guides carefully before making your purchase.
  • Products returned in a used or damaged condition.
  • Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
  • If the jewellery is not faulty or damaged.
  • Sale products will not be exchanged or refunded.

 

WE DO NOT HAVE MONEY REFUND POLICY IN ANY CASE. IF APPROVED FOR EXCHANGE BY TEAM SILVERSHEEN,  IN CASE SAME PRODUCT IS NOT AVAILABLE CLIENT CAN CHOOSE ANY OTHER PRODUCT OF SAME AMOUNT OR ABOVE BY PAYING DIFFERENCE AMOUNT.

 

Exchange Policy : Any special case of Exchange if approved by Team Silversheen the courier charges has to be borne by Customer and the new product will be dispatched only after receiving the original product. In case of any SIZE ISSUES we don't do exchange so please check sizes accordingly in the size charts before placing the order.

 

All the exchanges/Returns are to be sended on :

PRATEEK JEWELLERS ( Silversheen )

Ground floor , 26 bhatt ji ki badi , near gbh american hospital, udaipur rajasthan 313001. 

MOBILE NO. 7014695520

 

Payment and Billing :

What modes of payment do you accept?
We accept Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, Google pay, Paytm and Cash On Delivery.   

 

For Returns:

  • Please inform us within 3 days of receipt of order
  • a photograph should be sent as proof for damaged or incorrect product, where our office will authorize the return.
  • Our office should be contacted as a guide for the method for return

For Refunds :

  • Genuine quality issue
  • Packages lost in transit
  • Wrong items shipped to you

No Refunds :

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a P.O. address
  • After 3 failed delivery attempts by our courier agencies.
  • Product returned in a used or damaged condition.
  • Minor color or design variation Due to monitor settings. There might be some variations from photographs at our website to how the product looks physically.