About Silversheen :Silversheen is an online partner of ‘Prateek Jewellers’. Established in 1991, Prateek Jewellers is renowned for its eternal jewelry collection. Each piece of jewelry stands for its design and quality of its craftsmanship. www.prateekjewellers.in

Silversheen always look for better and newer ways to do things; from the designs that we make to the experiences that we deliver. Our mission is to make beautiful jewellery accessible. Jewellery that not only makes a woman look beautiful but also make her feel beautiful and loved.

Silversheen Location : Silversheen from ‘Udaipur’ Rajasthan. The town is known for its gold and silver artisans and houses one of the best luxury hotels of the world.

Can i see jewellery physically :As Silversheen is an online partner of ‘Prateek jewellers’ a jewelry store in udaipur, known for its finest jewellery since 1991. All products are merchandised in our store and can be visited by all.

How can I place an order : Placing an Order with Silversheen is very easy and convenient. Click on the ‘Shopping Bag/Add to Cart’ to place the product of your choice in it. Follow the easy instructions through the checkout process and complete the order.

Discounts :All items sold on Silversheen site are already very reasonably priced. We occasionally send our subscribers special offers and coupons in return for their opinion on our collection.

Refund time :Once the product is received and inspected in our office, money shall be issued to you in your bank in 24 – 48 hours. It then depends on your bank/money issuer how long it takes to appear in your account. ( refunds are done if the product is found damaged in transit or had defects during manufacturing)

Payment Mode :We accept Mastercard, Visa, American Express, PayPal, Pytm, Google pay, COD

Tracking order :You will receive a confirmation email/message after we’ve received your order. Once the order is processed, you will receive another email/message with tracking number. You can use that number to track your package.

Privacy policy:The security and protection of our customer’s personal information is our top priority. As a policy, we do not sell, trade or rent your personal information. We do not share your personal information, aside from financial institution involved in processing your order. To maintain your right to privacy while shopping with us is one of our biggest priorities. We, thus, only ask for the most necessary information that is required for us to complete your order or to contact you regarding its status. The information we collect includes your name, email address, shipping address and billing address. Please be assured that Silversheen does not store your credit / debit card or online bank account information.

Out Of Stock Jewellery : If you wish to buy any of our old products which are no more on the site, you can email us with details and pictures of the product. We shall try and make it for you. You can also call or whatsapp us on +7014695520.

Size Issues :We have size chart on our site, we request you to check your correct size before placing the order.

Damaged Product/Package :We send couriers through only reputed services, still if your package arrives damaged, you need to email us the original damaged package pictures, after inspection, we would send a fresh package of your order. Your satisfaction is our goal.

Insurance:All our packages are insured. We shall send you an email about the package sent. You must give us prior notice if you are away or if you want your package to be received at a different address. we request you to give your complete address with correct pin code and mobile number. The courier company shall call you before delivering. At the time of delivery, your id proof and signature would be required to hand over the package to you.

Guarantee :All products sold on the website are guaranteed and authentic. We cannot be responsible for any jewelry not bought from our website www.silversheen925.com